Everything as a service: a new paradigm for the IT industry

Everything as a service: the new paradigm of the IT industry


Olga Melnik | 06.12.2020

Everything as a service: a new paradigm for the IT industry

The Dell Technologies Forum took place on December 2nd. The conference was held online and included communication formats common for offline events, including an exhibition with 3D videos and virtual
meeting rooms. Virtual videos – demonstrations of solutions were perhaps even more convenient than traditional ones: at any time of the event and after it, participants can use any materials. In
During the sessions, the discussions in the chats were not inferior to the heated debates of real coffee breaks, but without haste and queues. Servers and networks, storage and data protection, clouds and hyperconverged solutions: all over
Dell experts had something to say to the traditional directions, but the section on organizing remote work and organizing a digital workplace aroused particular interest.

Several trends are considered by vendor experts to be key in this area. They estimate that on average 30% of employees will not return to the office and become part of a virtual team. Increased need for
high-quality conferencing from any device has led to new challenges for virtual machines. The distribution of employees by home and region changes the tasks of the IT service from reactive to proactive. IN
In general, the role of the IT department is growing and becomes even more critical for the conduct of business. Instead of asynchronous workflow, it becomes synchronous: all employees change at the same time or close to it
data and information, which creates significantly higher loads than before. Moreover, remote work has a cumulative effect: due to technical reasons, one employee is unable to work
stops the work and everyone connected with him. Therefore, the cost of employee downtime increases.

Dell believes that in the most general form, the market’s demand is formulated as follows: reliable access from any device to the corporate environment, and with a corporate level of security. Before that
positions are still very far in the vast majority of companies.

A more significant question than before is the level of workplace automation. If in the office you can contact technical support, then at home people are forced to independently solve many technical
problems, but they are completely unprepared for this and this is not their responsibility. What brings the SaaS solution to the agenda and the need to exclude the user as much as possible from the process of providing it
own performance. Workspace as a service is a new concept. Dell’s WorkspaceOne solution comes close to this model and has been discussed many times on the forum. VDI approach, thin clients and
specifically Dell Wyse have their own advantages.

The vendor’s experts are confident that the changes that have occurred and the demand for remote work make the service approach a priority: the workplace as a service, and throughout the entire life cycle,
applications as a service and data processing as a service. Numerous “platform as a service”, “software as a service” and others are being replaced by a comprehensive “everything as a service”, and it is this concept
will become a defining industry in the coming years and serve as a basis for the development of IT ecosystems.

Hot topics: Digital business

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