Hyundai launches advanced customer service robot at Seoul Auto Show

Hyundai launches advanced customer service robot at Seoul Auto Show


Hyundai has unveiled DAL-e, a new customer service robot that will be piloted at Hyundai Motor’s showroom in southern Seoul. According to the company, the DAL-e robot can be used, in particular, to serve customers who would like to reduce contact with people during the COVID-19 pandemic.

The robot’s name DAL-e is an abbreviation for “Drive you, Assist you, Link with you-experience” (to guide you, help you, link with your experience). The robot is said to be equipped with “cutting edge artificial intelligence” designed to provide a friendly customer experience and uses machine learning to process language. He is able to recognize faces as well as “understand” speech, which will allow him to communicate with potential clients.

According to Hyundai, the robot can recognize when someone entered the showroom without a mask and advise them to wear it. The DAL-e can also move thanks to four omnidirectional wheels, accompanying customers around the showroom. At the top of its head is a touchscreen display, where you can get additional information about the cars offered in the showroom. The DAL-e can also connect wirelessly to a large display when providing information about a specific model or technology used, and even ask visitors to take a selfie with it.

If the pilot project is successful, DAL-e robots will appear in other Hyundai and Kia showrooms.

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