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Ivanti develops IT automation and security solutions to discover, manage, protect, and maintain IT assets – from PCs and mobile devices to VDI and data centers, both in
cloud, on-premise and edge systems today announced that it has been named a leader in the 2020 Gartner Magic Quadrant for tool companies
to manage IT services and IT services. Ivanti was placed in the Challenger Quadrant in the 2019 Report and in the Leaders Quadrant in 2020.
Gartner defines the IT service management (ITSM) marketplace as tools that “help organizations manage the consumption of IT services and the infrastructure that supports
IT services and the responsibility of the IT organization to deliver business value through these tools. ” These are the most commonly used tools among IT service desktops and
functional IT services that support the execution of tasks and work, including including such options as: accidents, requests, current problems, changes, service level,
information and configuration management.
According to Gartner analysts, “Leaders have a proven track record of broad market reach, high customer awareness of their market presence and adoption (as evidenced by
Gartner customer interaction data). The Magic Quadrant Leaders collectively account for over 70% market share for 2019. These vendors have a clear vision to help solve
related issues of product release teams. They demonstrate the level of product and marketing capabilities needed to gain market acceptance. ”
Ivanti, with the recent release of Ivanti Neurons, continues to transform service management with AI, machine learning, and automation bots. With hyper-automated bots that
restore and protect the device, and provide contextual, personalized user experience, Ivanti Neurons, together with Ivanti Enterprise Service Management, provides
Greater visibility to real-time support services across all devices. This greatly improves the accuracy, speed and efficiency of the services provided to employees.
“In our view, being named a leader in the Magic Quadrant among ITSM tool companies is an important milestone in Ivanti’s history, and a true testament to our vision.
product and strategy, ”said Nayaki Nayyar, executive vice president and chief product officer for Ivanti. “Ivanti is transforming IT service management with the Ivanti Neurons platform,
which enables an organization to autonomously discover, recover, protect, and maintain devices with automated bots as organizations struggle to cope with
unprecedented growth in devices, data and remote workers. ”
A free copy of the 2020 Gartner Magic Quadrant for IT Service Management Tools is available at:
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