NZXT suspends sales of H1 chassis due to possible short circuit in PCIe riser

NZXT suspends sales of H1 chassis due to possible short circuit in PCIe riser


The NZXT H1 case has become a popular choice for PC builders looking for a compact and stylish system. However, NZXT has found that on very rare occasions it can pose a safety risk to consumers. NZXT encouraged H1 owners in a fairly short post on Reddit to contact the company’s customer support team at h1support@nzxt.com.

The case manufacturer then issued an official statement: “We found an issue in the H1 case where a short circuit on the PCIe riser connector cable could lead to a potential security risk. Currently, this problem has manifested itself less than a dozen times. To be extremely careful, we have suspended sales on NZXT and NZXT BLD and have asked retailers to temporarily suspend sales as well while our team is busy confirming the problem and preparing a solution. “

As the manufacturer explains, the two screws that secure the PCIe riser to the chassis can cause a short circuit on the printed circuit board (PCB). Repair kits are already being prepared, which include two other new screws that solve the problem, and instructions for replacing them at home. They will begin shipping to US customers next week. Although the problem is extremely rare, the manufacturer recommends not using the H1 until the screws are replaced.

One user encountered smoke the first time his system was turned on, and the other experienced system ignition due to this design defect. Some confirm the problem with the screws and say that the system can automatically reboot if there is pressure on the part of the case where the video card is located. Unlike other mini-ITX cases, the H1 comes with a 650W SFX PSU and a specially designed 140mm liquid cooling system.



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